If you do not know the required information and you are not the owner, get the owner of the account to remove the lock, or return the device for a refund, or recycle the device. You can remove the activation lock regardless of who the owner is, original or not, you just need the information. This Apple ID information essentially defines the current ownership of the device.Ĭlick on this link to learn how to remove Activation Lock -> How to remove Activation Lock - Apple Support Deactivation requires knowing the Apple ID and password that set the feature, or by placing a special request to Apple to reset the device. Activation Lock is designed to prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. You are encountering the Activation Lock for iPhone, iPad, and iPod touch - Apple Support feature or its related service iCloud - Find My - Apple.
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